Refund & Cancellation Policy
Last updated: August 3, 2026 • Transparent, risk-free subscription policy for MenuStudio
100% Risk-Free 7-Day Money-Back Guarantee
Try MenuStudio for your restaurant risk-free. If you are not completely satisfied within your first 7 days of subscribing, we will refund your payment in full—no questions asked.
1Free Trial & Subscription Scope
At MenuStudio, we want restaurant and cafe owners to feel completely confident in our digital QR code menu platform. We offer free trial access and sample demo menus (`/demo` and `/sample-menu`) so you can explore all features, menu customization tools, and instant price updates before committing to a paid plan.
2Subscription Cancellation Policy
You have total control over your subscription and can cancel at any time without penalty:
- Cancel Anytime: You may request cancellation of your active plan by contacting support via email or WhatsApp.
- Retain Access Until Period Ends: Upon cancellation, your digital QR menu remains active and accessible to your restaurant customers until the end of your current paid billing period.
- No Automatic Surprise Penalties: We do not charge cancellation fees or hidden penalties.
3Refund Eligibility Criteria
If you request a refund within 7 calendar days of your initial subscription payment, you are eligible for a 100% full refund.
If you are accidentally charged twice or experience a duplicate payment error due to network glitches, we will issue an immediate 100% refund for the duplicate transaction upon verification.
If MenuStudio experiences verified extended downtime that prevents your customers from viewing your menu, we will issue a pro-rated refund or complimentary subscription extension.
4Non-Refundable Circumstances
Exceptions & Non-Refundable Items
- Refund requests submitted after the 7-day initial money-back window.
- Custom AI menu digitization or manual paper menu setup assistance services that have already been fully completed by our onboarding team.
5Refund Processing Timeline
5 to 7 Business Days
Approved refunds are processed back to your original payment method (UPI, NetBanking, Credit/Debit card) within 5–7 business days depending on your issuing bank or payment provider.
How to Request a Cancellation or Refund
To request a refund or cancel your subscription, simply contact our support team with your restaurant name and registered email address: